The corporate tech giant might have come up with the perfect solutions to help Apple users get their devices fixed. Apple wants to put Genius Bar on standby and so they are working on a new application capable of rendering technical advice to users, in real-time.
We are yet uncertain when the application will launch or if it would be launched at all. All we have, at this moment, are a couple of leaked pictures from Apple, which were posted in a blog called uSwitch. So, what does the new application entail? Well, according to the bloggers, the app seems to be a big leap from Genius Bar.
Basically, the application stresses out that you don’t necessarily have to take a trip to your local Apple customer service in order to fix faulty devices. The service will feature instructions on how to repair devices like IPhone, IPads and Apple Smartwatches. From now on, there is no need to go haywire over a spilled glass of something over your device and schedule an appointment with those from Genius Bar.
According to the blog, the application will even feature some solution to common issues, so may be capable of fixing the device itself. But, if this fails to bring Frankenstein back to life, fret not, because there are other solutions. When you fire up the application, it will automatically redirect you to a customer service center, where a technician will initiate a live conversation. Through this live chat, he will guide you through the steps you will need to take in order to get your device up and running in a jiffy.
If all else fails, the customer service center will schedule an appointment with those from Genius Bar and will even ship the device for you.
The point of this movement from Apple is not to put take the Genius Bar out of commission. Apple wants to take some of the strain off those boys from the service center. Apple wants to put Genius Bar on standby and show customers that there are other alternatives which they should take when their devices go loco.
The app itself also had many cool features. For example, you can use the application in order to optimize your device’s overall performances. And you will receive free tips from the IT guys out there on how to improve your device.No statement coming from Apple means that we are unable to predict an actual timeframe.