Intel has recently announced that it will voluntarily recall its Peak fitness tracker. Since June Intel has known that the device is inclined to overheat and cause skin burns. After trying a software update that would address the problem, the company voluntarily issued a safety recall of all its Peak devices.
Basis Science, Inc., the producer of Basis Peak smartwatch was acquired by Intel in March 2014.
After some customers have denounced overheating issues in June, Intel has stopped selling Basis smartwatches. Moreover, the corporation has apologized and asked its clients to stop using the devices and return them as soon as possible to the company. According to the statement, customers will benefit from a full refund that will differ for various countries, but US clients will receive back $344. This value applies to the Basis Titanium users and includes $30 from tax and $15 from the shipping charges.
European and Canadian users can see the refund value on the Company’s official website.
For the record, all of the accessories bought from authorized retailers will also be fully refunded.
To benefit from the full refund, users must create a ticket on the corporations support website.
A deadline for the returning of the Peak smartwatches has not yet been specified by Intel, but the Corporation asked its clients to try and return the devices as soon as possible so that the full refund for US customers can be done within ten days.
The Basis Peak’s users should not worry about saving their data because they can export it from the Basis Peak app to their phones. It will then be accessible until 31st of December, 2016. Once the services are shut down, users won’t be able to sync their watches which will cause them to stop working, thus, not giving users much choice.
Intel’s Basis Peak is considered to be a medium level fitness tracker as it is provided with a battery that almost lasts one whole week and a heart rate monitor that permanently measures your pulse. It’s also doing a great job measuring activities, exercises, and steps.
Are you a Basis smartwatch owner? If so, please let us know what you think about this voluntary safety recall in the comment section below
Image source: Mybasis