The Samsung recall has affected the company’s reputation and is now desperate to avoid a disaster that could lose billions. According to Samsung officials, only 60 percent of the defective Galaxy Note 7 smartphones have been replaced in Korea and the United States.
It could only mean that four weeks after the global Samsung recall, around 40 percent of the dangerous smartphones are still in the hands of consumers. Last Thursday, Samsung officials mentioned that half of the United States potential harmful phones had been replaced with new models, implying that the number of faulty phones substituted had only risen by almost 10 percent in five days.
The cause of the exploding phones was identified by Samsung as a battery defect and is now replacing them. However, South Korea consumers are experiencing other issues with the newly returned devices.
According to a South Korean news network, some of the Note 7 replacements are suffering from fast battery discharge and overheating.
Nonetheless, this new issue is not related to the battery faults that provoked the global Samsung recall. But if these newly reported defects are not as limited as Samsung mentioned, the company could face greater problems in the near future, according to specialists.
Exchanging a Note 7 with a safer one that also has its sets of problems could be very disappointing for Samsung customers.
The Note 7 is considered Samsung’s biggest blunder. Although the smartphone itself is one of Android’s best devices, the quality control concerns have destroyed it.
80 percent of the Singapore customers engaged in Samsung’s replacement program in the ten days it’s been introduced. In the United States, around 50 percent of the smartphones were exchanged and replaced in just two days.
The Samsung device was meant to support growth this year as the company struggles to increase sales, squeezed by Chinese competitors in the low-end business and by Apple in the high-end division.
Some analysts believe that the Samsung recall which took place in ten nations could be a detriment of $3 billion in the long run for the firm and it could significantly damage profit for months.
The company needs to take the required steps to convince its clients that the provided smartphones are problem-free and safe to use.
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