Bad news for Carphone Warehouse customers this week: a cyber-attack might have exposed the personal details of approximately 2.4 million individuals. The mobile phone retailer fears that all this information is in the wrong hands.
What makes matters worse is that around 100 thousand customers might have also been robbed of their encrypted credit card details. The majority of customers remained unaffected by the issue, yet it does raise major concerns for specific teams in the company.
Dixons Carphone, the owner of Carphone Warehouse, publicly apologized for this terrible inconvenience. His chief executive, Sebastian James, has stated that the company is keeping everybody up to date as to whether they are or are not affected. They are also enforcing security measures to prevent further breaches.
James declared that customer data is taken “extremely seriously” and they treat it with utmost importance. After his declarations he also apologized that this ever happened.
Now what can the affected customers do in order to prevent further damage? Carphone Warehouse has developed a set of criteria which should be followed in case you are one of the affected customers.
First of all, you should notify your bank right away that your information is in danger. Ask them to monitor the activity on your account at all times. Secondly, you should change your password onto your online account. Make sure that there is no suspicious activity on your account.
Do not give any information to anybody calling you asking for bank details or passwords. Most importantly, you should visit Noddle, Experian and Equifax to check your credit rating. Please be sure that nobody applied for credit using your details.
If you think that you are a victim of fraud, please contact Action Fraud at 0300 123 2040 right away.
There have been numerous reports coming in from customers who have been notified that their information is being used for reasons unknown to them. Much concern has been expressed as to how people have to also pay to check their credit files.
While Carphone Warehouse apologizes for the inconvenience, the truth is that thousands of accounts have been compromised, revealing personal data that should not be online. The company is going to take extra security measures, but the accounts that were hacked are hacked.
It is only one of the cyber-attacks that have occurred this year. The most prominent ones were the Ashley Madison attack and the Talk Talk attack back in February this year. Carphone Warehouse has to work hard to regain the trust of its customers. It is a stain that is difficult to wash off.
Photo Credits osnetdaily.com