The latest Galaxy Note 7 seems to be a fiasco as this device suddenly ignited causing house fires. A surprising fact is that Samsung engineers are still puzzled because they haven’t discovered the exact cause of this problem yet.
However, they suspect the source of the problem might be related to the battery. The company took the model out of production and issued a full recall of all units shipped in many states.
Hundreds of engineers are currently working to solve the problem, but they haven’t been able to find out the source of the sudden combustion. Every unit shipped after the 15th of September used batteries taken from another supplier, and that is why the officials suspect the problem originated from the batteries.
Soon after these units were shipped, many videos appeared on the Internet and TV with phones that suddenly started to ignite. Such a problem is not to be taken lightly because this product can physically hurt customers.
A lot of people were concerned that the combustion could occur while they were holding the smartphones in their hands or pockets. If such things ever happen, the company risks being sued.
Park Chul-Wan, Center for Advanced Batteries former director at the Technology Institute of Korea, has a different opinion compared to Samsung engineers. According to him, the batteries were fine, and the problem came from the device’s complexity.
He believes that Samsung tried too hard to leave the iPhone competitor behind and used too many advanced technological features that made the new model unstable and obviously not user-friendly.
The company banned every email sent between its testers and stressed that they must discuss their theories in private, in other words, offline. This measure was taken to prevent any legal action against Samsung, so there is no written proof.
Other former employees confessed that Samsung seniors were quite bossy and they just focused on profit without having a comprehensive understanding of the technological perspective.
The company already lost 25 percent profit after officials expected the latest model to be quite a hit on the market. Unfortunately, this hit turned out to be a dangerous one. Samsung employees claim that the main problem originates from the Galaxy Note 7 ATL batteries, but the investigation will continue.
Image Source: Android Pit