To avoid a mass migration of customers after its recall of the recently released Karma drone, GoPro has announced that it will offer a free Hero5 camera as compensation to all of owners of the drone.
The recall of the Karma Drone was due to the existence of several reports claiming that the drone lost power midflight, or that the user can suddenly lose their connection to the drone. As such, the problems caused the drone to fall from the sky. Fortunately, no property damages or injuries have yet been reported in regards to this issue.
One of the first users to experience the problems with the Karma drones was Brian Warholak. He uploaded a video on YouTube showing the drone crashing down to the ground after he lost connection to at 170 feet in the air. According to the description he posted, that was only the second time he flew the drone. The impact of the crash damaged a pair of props and one of its arms. Warholak’s video was at the center of the company’s recall, at least according to him. Since then, a number of other similar videos have already appeared on YouTube.
Several sources who are familiar with the overall design process of the drone, believe that the problems are caused by the placement of the camera and gimbal. The camera is placed in the front while other drones have it underneath for a stable center of gravity. Its placement led to greater vibrations which would pry the detachable battery loose and as a result the drone loses power.
Overall, this has led to the recall of around 2,500 drones either only shipped or sold to consumers. The Karma drone has a retail price of $800 and every user affected by the recall will receive a full refund once the company confirms that it has received the drone. They will also refund any purchase of accessories meant for the drone.
To address the concerns of many loyal customers who are thinking of avoiding any future GoPro products, the company is offering a Hero5 Black camera as an apology. Although the problems with the drone and its recall must have affected some users more than others, the compensation is quite generous. The Hero5 Black camera costs $399.99 on GoPro’s website.